Mods And Breaks still considers itself as a fairly new business, with operations beginning in February 2004. However in the repairing world, 1 month is a long time so I guess we aren't that new.
How did Mods And Breaks start?
Mods And Breaks could see that there was a big gap in the Indian repairing market. The where no suppliers that where efficient, honest, and had the 'balls' to stock new products. Of course we couldn't resist starting up an online store. Our business has continued to grow as we slowly expand into different consoles.
Its always a challenges for a company to experience rapid growth. Everyone loves the small company -- they have hardly no customers, so they always have time to help you out! We have tried to keep our company like this no matter how many orders we process a day. Getting orders out is always our number 1 priority, so if you have been waiting a little long for the answer to your email, we apologise! When we started off, people where just happy to receive their order - now customers come to us with very high expectations and we work our butts off everyday to meet them.
Our Values, what makes us different?
We are dedicated to the best customer service, and that’s why we have grown to the level we are at in such a small period of time.
Speed: 99.9% of in stock items will leave our dispatch point the day we have your money. Due to the amount of orders we get.
Honesty: Honesty is the big one here that a lot of repairing stores don't seem to have. If a product is not in stock, we will let you know. We don't sell stuff we cant get! We have software in place that automatically decreaese our stock numbers everytime someone buys a product. When the product is down to 0, the product is yanked off the website, its very easy!
Communication:We are still unsure why so many online store don't email on dispatch, and don't give you tracking number etc. Mods And Breaks will email each customer when we have received your money (if you are paying via bank deposit), and we will email you on dispatch with your tracking number, and information on how to track your order.
Legit products: Mods And Breaks trying to take the 'shadyness' out of a shady industry. The market is flooded with cheap imitation products. Some mod stores will buy from 3rd parth suppliers, as they do not have the customer base to order the minimum amount required from the official suppliers. This leads to poor quality clones, old stock with outdated firmware and unhappy modders. Mods And Breaks is an official supplier of the leading brands in the world of modding.
Where are you, can I come to meet you guys?
For a long time we had no store front, and ran everything online. In January 2012 we plan to open up our first retail store. If you want to meet us for buying something just give us a call.